Report Name
Provider Outreach by Contact Report
About This Report
This report gives contact details at an AID level. This report will show the user, date contacted, AID, contact method (Incoming call or Fax), and the result.
Project Type
HEDIS, IVA, Risk
Service Type
Full Service, Platform, Retrieval Only, Clinical Only
Intended User
Manager/Technical user
Best For
Fax failure reporting and itemization of contact by email, fax, mail, and incoming calls.
Using This Report
- Download the report and use within Excel
- Filter by date, contact method, or contact result for contact metrics.
What Information Can I Filter?
| Project |
| Contact Method |
| Status |
| Start Date |
| End Date |
What Do The Fields Mean?
| Field | Description |
| Contact Log ID | Internal identifier for an attempted contact for a given chase/location |
| Contact Detail | Email or phone number contacted in regards to the contact log id |
| Contact Date | The date associated with the user handling the interaction with a chase location |
| AID | Internal identifier (AID) associated with a chase address that has been cleaned/combined and added to the master document source table |
| Contact Method Type | Internal identifier for the method of contact (out going call, incoming call or fax) |
| Call Result | Identifier for the result of a given contact attempt |
| Call Result Reason | Name of the result for a given contact attempt |
| Call Notes | Notes made during call by a PSR |
| User Name | The user associated with the user handling the interaction with a chase location |
| Chase Count | The percentage of chases that are associated with an AID that has been contacted out of the total chases |